Frequently Asked Questions

First orders ship with any intro offers you accepted at checkout. You may see multiple charges on your statement if you added special offers. This is normal.

If you accepted special offers at checkout, each one processes as a separate charge. The number of charges matches the number of items you purchased.

We occasionally run promotions for first-time customers. Follow us on social media or sign up for emails to stay in the loop.

Refills every 4 weeks at $39.99 per bag. You can skip, pause, or cancel anytime. Subscribers also get priority shipping, locked-in pricing, and free gifts at 3, 6, and 12 months.

Log into your subscription portal to skip, pause, or cancel with one click, any time. No hoops to jump through.

Yes. Log into your subscription portal and you can swap products, change quantities, or adjust your delivery schedule.

Email us at support@tryharitaki.com right away. We will review the charge and resolve it within 1 business day.

Log into your subscription portal to update your card, address, and delivery preferences.

We will retry your card automatically and send you an email to update your payment. If all retries fail, your subscription may be paused or cancelled.

Yes. Free items ship with your first order. Active subscribers also unlock free gifts at the 3, 6, and 12 month milestones automatically.

We ship within 24 hours. Most orders arrive within 7 to 9 business days after being shipped, depending on your location.

If your order has not shipped yet, yes. Email us immediately at support@tryharitaki.com. Once it is with the carrier, changes are not possible.

Currently we ship within the United States only. We are working on expanding to other countries.

We primarily ship via USPS Priority Mail. You will receive a tracking number by email once your order ships.

Tracking numbers are sent by email once your order ships, typically within 24 hours. Check your spam folder. If it has been more than 2 business days, email us.

Completely normal. Carriers do not scan at every stop. If tracking has not moved in 5 or more days, reach out and we will look into it.

We currently offer standard USPS Priority shipping on all orders. Expedited options are not available at this time.

Check around your property, with neighbors, and at your mailbox or front desk. If you still cannot find it, email us and we will reship or refund.

Take 2 capsules daily with a full glass of water. Morning or before bed, whichever is easier for you to remember. Stay hydrated throughout the day.

Most people feel lighter within the first couple weeks. Full benefits build through consistent daily use over weeks 3 to 8 and beyond. Month 3 is when most customers say it really clicks.

Generally yes. As always, consult your healthcare provider if you take medication or have a medical condition.

Yes. Haritaki has been used daily for centuries in Ayurveda. Benefits actually build the longer you take it consistently.

Either works fine. Most people take it with breakfast or before bed. Find what works best for your routine.

We recommend sticking with the suggested 2 capsules per day. Consistency over time matters more than increasing the dose.

If you are pregnant, nursing, or have a medical condition, please consult your healthcare provider before starting any supplement.

Haritaki is traditionally valued for supporting digestion, detox, immunity, and overall wellness. It works gently with your body's natural processes.

Haritaki's effects are cumulative. If you stop, your body gradually loses the progress it built. Most customers who pause and come back say they wish they never stopped.

A full-spectrum 1000mg extract of Terminalia chebula per capsule in a gelatin capsule. Non-GMO, gluten-free, no artificial fillers or preservatives.

We use gelatin capsules. If you have dietary restrictions related to gelatin, please be aware before purchasing.

Sourced from high-altitude Himalayan Terminalia chebula fruit. Manufactured in a GMP-certified, FDA-registered facility in the United States. Every batch is third-party tested.

Haritaki is non-GMO, gluten-free, and soy-free. The capsule is gelatin-based. No synthetic ingredients, fillers, or artificial compounds.

Yes. Every batch is independently tested for purity and potency in a third-party lab before it reaches you.

Store in a cool, dry place away from direct sunlight. No refrigeration needed. Keep the bag sealed when not in use.

We offer a 99-day money back guarantee. If you are not 100% satisfied, contact us for a full refund, no questions asked.

Email us at support@tryharitaki.com with a photo of the damage. We will send a replacement at no charge, no return needed.

Once approved, refunds are processed within 3 to 5 business days. It may take an additional few days for your bank to reflect it.

If tracking shows no movement for 5+ days or "delivered" but you did not receive it, email us. We will reship or refund, no hassle.

For our 99-day guarantee, yes, we ask that you send the product back. For damaged or incorrect orders, no return is needed.

Yes. Our 99-day guarantee applies to your most recent order. Contact us and we will take care of it.

We encourage you to contact us first before filing a chargeback. We resolve every legitimate issue quickly and chargebacks prevent us from helping you directly.

Email us at support@tryharitaki.com or use the contact form on our Contact page. We reply within 1 business day, Monday through Friday.

We process messages Monday through Friday, excluding US holidays. Most emails are answered within a few hours during business hours.

Please allow up to 1 full business day. If it has been longer, check your spam folder or email us again. We respond to every message.

We currently handle all support through email at support@tryharitaki.com. This lets us give thorough, documented responses to every inquiry.