Refund Policy

Try Haritaki | Last updated July 25, 2026

99 days to change your mind. Full refund. Nothing to send back.

Email support@tryharitaki.com within 99 days of delivery and we will refund your most recent order in full. You do not need to return the bag, photograph anything, or explain yourself.

1. The 99-Day Guarantee

Haritaki is a centuries-old Ayurvedic fruit, and it rewards consistency. Most people are still learning how it fits their routine at the two-week mark. That is why we give you 99 days rather than 30, which is long enough to finish a bag, pause, come back, and decide properly.

If you are not satisfied for any reason at all, we refund your most recent order to your original payment method. There is no return to arrange and no restocking fee.

What is covered

Your most recent order, whether it was a one-time purchase or a subscription shipment
Anything bought on tryharitaki.com, shop.tryharitaki.com, or any Try Haritaki checkout page
Opened and part-used bags. We expect you to actually try it
Orders where you simply changed your mind

What is not covered

Orders more than 99 days past their delivery date
Orders other than your most recent one. The guarantee covers your latest shipment, not your whole history
Anything bought through Amazon, a retail partner, or another reseller. Those follow that seller's policy
Bulk, wholesale, and promotional gift orders
A second claim from the same customer, household, or shipping address. Once you have been refunded under this guarantee, later orders are final sale
Orders flagged for fraud

2. How to Claim

Email support@tryharitaki.com with the subject line "99-Day Guarantee - [your order number]"
Include your order number and the email address you used at checkout. That is all we need
We reply within one business day and process the refund on approval

Refunds land back on your original payment method within 5 to 10 business days. Your bank may take a few days more to post them. Keep the product, or pass it to a friend.

Want something other than money back?

Say so in your email. We are happy to send a replacement bag, swap you to a different Try Haritaki product, or issue store credit instead. It is your call, not ours.

3. Cancelling an Order

We ship quickly, usually within hours of an order being placed, so the window to stop one is short.

Within 6 hours, before a label is generated. We cancel the order and refund it in full. Email us with the subject "Cancel Order - [order number]".

After a shipping label is generated. The order is with the carrier and cannot be recalled. Your 99-day guarantee applies the moment it arrives, so you are still fully covered.

We cannot change delivery addresses, items, quantities, or discount codes once an order is placed. Please check everything at checkout.

4. Subscription Orders

Every subscription shipment carries the same 99-day guarantee as any other order.

You can cancel, pause, skip, or change how often you are billed at any time from Manage your plan. Cancelling stops all future charges. Full detail is in our Subscription Terms.

5. Damaged, Faulty, or Wrong Items

If your order turns up damaged, faulty, or not what you ordered, email support@tryharitaki.com within 7 days of delivery with a photo. We send a replacement free of charge and you do not return anything.

This sits outside the 99-day guarantee and does not use up your claim.

6. Lost or Stolen Packages

If tracking says delivered but nothing is there, try these first, because roughly nine times in ten it surfaces:

Ask neighbours and anyone else in the household
Check side doors, porches, garages, and building lobbies
Call your local carrier. Packages are often scanned as delivered before they actually arrive
Give it 48 hours from the delivered scan

If it still has not appeared, email us within 14 days of that scan. We file the carrier claim and sort it out with you.

7. Before You Dispute a Charge

If something has gone wrong, email support@tryharitaki.com first. We answer within one business day and we refund legitimate claims under the guarantee above without argument. There is nothing to be gained by going to your bank first.

Opening a chargeback without contacting us takes the problem out of our hands and is a breach of our Terms of Service. We contest disputes we believe are filed in breach of those terms, using order records, delivery confirmation, your acceptance of our terms at checkout, and our full correspondence with you.

8. Contact

Email: support@tryharitaki.com
Phone: +1 838-300-0325
Mail: HES Holdings LLC, 312 W 2nd St, Unit #A2299, Casper, WY 82601

This policy is governed by our Terms of Service. We may update it at any time, and the version posted on tryharitaki.com governs.