Privacy Policy

Privacy Policy

Try Haritaki Last updated: [DATE]

This Privacy Policy describes how Try Haritaki ("we," "us," or "our"), operated by Hes Holdings LLC, collects, uses, and shares personal information when you visit, use, or make a purchase from tryharitaki.com (the "Site") or otherwise interact with us.

By using the Site, you agree to this Privacy Policy and our Terms of Service.

1. Information We Collect

Information you provide

  • Order information: name, billing and shipping address, email address, phone number, payment information (processed by our payment providers — we do not store full card numbers).
  • Account information: if you create an account, your email and login credentials.
  • Subscription information: your subscription preferences, cadence, and history.
  • Communications: any messages, emails, or content you send us via support@tryharitaki.com or other channels.
  • Marketing preferences: your email and SMS opt-in choices.

Information collected automatically

  • Device and usage data: IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, time spent, and other usage data.
  • Cookies and similar technologies: cookies, pixels, and tags used to operate the Site, remember your preferences, and measure marketing performance. See our Cookies section below.
  • Order metadata: the date, time, IP address, and device information at the moment you place an order or accept our terms at checkout. We retain this as evidence of your acceptance.

Information from third parties

  • Payment processors, fulfillment partners, marketing platforms (e.g., Meta, Google, Klaviyo), review platforms, and subscription tools may share information with us to help us operate our business.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, including subscription renewals.
  • Communicate with you about your orders, subscriptions, account, and customer service inquiries.
  • Provide order tracking and shipping updates.
  • Send marketing communications where you have opted in (you can unsubscribe anytime).
  • Detect, prevent, and address fraud, abuse, security issues, and policy violations.
  • Resolve disputes, including documenting your acceptance of our Terms and our communications with you in the event of a chargeback or claim.
  • Improve our products, services, and Site.
  • Comply with our legal obligations.

3. How We Share Your Information

We share personal information with:

  • Service providers who help us run our business — including Shopify (our e-commerce platform), payment processors, fulfillment and shipping partners, customer service platforms, email and SMS marketing platforms, analytics providers, and subscription management tools (e.g., Loop Subscriptions).
  • Advertising and analytics partners such as Google and Meta to measure performance and serve ads. You may opt out of certain advertising-related sharing via your device or platform settings.
  • Legal and safety purposes when required by law, subpoena, or to protect our rights, property, or safety, or that of others. This includes responding to chargeback disputes with our payment processors using documentation of your order and Terms acceptance.
  • In a business transfer if we are involved in a merger, acquisition, or sale of assets.

We do not sell your personal information for money. Some sharing with advertising partners may be considered "selling" or "sharing" under certain state laws (such as California's CCPA/CPRA) — see your rights below.

4. Cookies and Tracking

We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and personalize advertising. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

5. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate personal information.
  • Delete your personal information, subject to legal exceptions.
  • Opt out of the sale or sharing of your personal information for targeted advertising.
  • Withdraw consent where we rely on consent to process your data.
  • Lodge a complaint with a data protection authority.

To exercise any of these rights, email support@tryharitaki.com with the subject "Privacy Request" from the email address associated with your account or order. We may need to verify your identity before fulfilling your request.

California residents: you have specific rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of "sale" or "sharing" of personal information. We do not knowingly collect personal information from children under 16.

Marketing opt-out: you can unsubscribe from marketing emails using the unsubscribe link in any email, or from SMS by replying STOP to any text. Transactional messages (order confirmations, shipping updates, subscription notices) will continue.

6. Data Retention

We retain personal information for as long as needed to provide our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Order, transaction, and Terms-acceptance records are typically retained for at least 7 years for tax, accounting, and dispute-resolution purposes.

7. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Users

Try Haritaki is based in the United States, and your information will be processed in the United States. If you are accessing the Site from outside the U.S., your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your country.

9. Children

The Site is not directed at children under 16. We do not knowingly collect personal information from children. If we learn we have collected personal information from a child, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the "Last updated" date. Material changes will be communicated through reasonable means.

11. Contact Us

For privacy questions or to exercise your rights:

Email: support@tryharitaki.com Mailing address: Hes Holdings LLC, 312 W 2nd St Unit #A2299, Casper, WY 82601